Delivery & returns
Last Updated 13th January 2021
Due to the current situation, international shipping may be affected by delays and further restrictions as international governments introduce new measures. Please expect a delay in your orders and contact our customer service for further information.
The safety of our team and customers is of importance to us. Our online store, www.togetherband.ch, will remain open 24/7 and with heightened health and safety measures in place.
Due to the current Coronavirus Pandemic, delivery times may be affected and you may experience a slight delay receiving your order. However, all orders will have an extended returns policy which you can find here. We will continue to monitor the situation and keep you updated with any changes.
We thank you for your patience and understanding during these current circumstances.
Shipping and Delivery
Delivery is 1-2 working days, for more information on delivery please contact us on firstname.lastname@example.org
UK Delivery: 1-2 working days
Switzerland: 1-2 working days on the Swiss website only https://togetherband.ch
Europe Mainland: 6-8 working days
Rest of the World: We aim to have your order delivered to you within 7-10 days, pending customs clearance.
*Mexico deliveries are experiencing severe delays so delivery times are estimating 15-20 working days from Mexican airport clearance.
Switzerland: 5 CHF
Europe, UK & Rest of the World: 7 CHF
Please note that the delivery fees can vary depending on the destination country, the exact and confirmed amount will be shown at checkout. For further information please contact our customer service.
Returns & Exchanges
Thank you for shopping with #TOGETHERBAND. We hope that you are happy with your order, however if you are not completely satisfied you may simply return the item(s) for a refund. Please note we do not cover any shipping costs for returns.
Items accepted for a return includes full price purchases and sale products (within 30 day returns policy). Excludes all masks if the package has been opened. For third party purchases please contact the store where goods were purchased directly. Please be aware returns must be made within 30 days of receipt and should be sent back in the original #TOGETHERBAND packaging provided. We can only accept orders returned within the period stated in our Terms & Conditions and those that have previously been requested through our system or with our Customer Care team.
To initiate your return, please get in touch with our customer service team via our contact us page.
You will need to
1) Provide a receipt or an order number
2) Return the item in perfect sellable condition
Once the order has been received we will refund the order purchase value to the same payment method used to make the purchase